I'm passionate about projects, programs, transformation, and change leadership. Over the last 20 years, I have led several successful customer experience, operations, PMOs, and professional services teams. My background is in Telco, IT Cloud, managed services, consulting, and television/media. I am also a business and a tech geek who enjoys a vigorous discussion about the future. I read and think a lot about strategy, performance, the human factor, and other such trivia.