Delivering on the Hospitality Promise in an Off-Premise World
Event Details
This event occurred on Mon, Apr 11, 2022
Off-premise dining was an industry lifeline for the past two years, but now it’s more than that: it’s a "sticky" habit that consumers enjoy because it makes their lives easier and more enjoyable. But with the rise of order ahead, curbside pickup, delivery, and drive-thru, how can restaurants keep hospitality front and center?
In this panel, industry experts spoke on how digital is transforming the off-premise dining experience. Native apps, line busting, curbside pickup and new store designs are changing the way restaurants do business. Learn how Freddy’s Frozen Custard & Steakburgers and Shake Shack use digital tools and strategies to increase efficiency and throughput while giving customers what they want: convenience and excellent hospitality.
If you would like to re-watch the live stream click here.
Panelists:
- Laura Rueckel, CMO, Freddy’s Frozen Custard & Steakburgers
- Jeffrey Rausch, VP of Digital Technology, Shake Shack
- Katie O’Dell, VP of Accounts, Bounteous+Hathway
