Forrester CX North America 2023: Delivering a World Class Dining Experience

Speaker Session

Event Details

This event occurred on Wed, Jun 14, 2023

Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville


Shake Shack and Bounteous discussed the initiatives that Shake Shack has introduced over recent years and some of the new approaches they are exploring to ensure they remain at the vanguard of guest experience in the fast-casual dining space.


Michael McLaren
President, North America
Dave Harris
Dave Harris
CIO, Shake Shack