Event Details

Why Your AI Isn’t Being Used and How to Design AI Workflows That Work

This event occurred on Wed, Jul 22, 2026

Most organizations have made the investment. The tools are deployed. The licenses are purchased. Leadership has mandated adoption. And yet, across industries, the same pattern repeats: enterprise AI sits at 20–30% weekly usage of the seats businesses are paying for while the rest of the workforce quietly works around it.

The assumption is that this is a training problem. Or a change management problem. Or a generational problem.

It isn't.

It's a design problem.

AI tools built for the budget approver — not the person doing the work — will always fail at scale. When your AI doesn't understand who is using it, what they're trying to accomplish, or how their day actually works, it creates friction instead of removing it. And friction kills adoption faster than any competing priority.

Meanwhile, a growing cohort of AI-native employees inside your organization has already moved on. They're building their own workflows, using their own tools, and creating the shadow AI ecosystem that your governance teams haven't caught up with yet.

The organizations pulling ahead aren't the ones who bought more AI. They're the ones who designed better AI experiences — built around real human roles, real workflows, and real business outcomes.

What You Will Learn

In this session, Michael Mayton, EVP and Head of Strategy and Experience at Bounteous, will walk through the specific design principles that separate AI implementations with 70%+ adoption from those stuck below 30% — drawing on real deployments across Global 2000 organizations.

You will leave with a clear understanding of why the shift from prompt-based AI to intent-aware AI changes everything about how you deploy and design for your workforce. You will see what a human-centered agentic system actually looks like in production — not in theory. And you will walk away with a practical starting framework your organization can apply immediately, regardless of which AI platforms you have already invested in.