February 2023 Industry Report: Solving Industry Challenges With Self‑Service Technologies
January 20, 2023
High labor and food costs coupled with employee retention are among restaurant operators’ top concerns in 2023. To combat these challenges, both full-service and quick-service restaurants are leaning into automation technologies such as kiosks and QR codes that provide customers the ability to self-serve.
While these tools alleviate some operational pressures, the quality of the customer experience must be a top priority to ensure success. In our February 2023 Industry Report, “Solving Industry Challenges With Self-Service Technologies,” you’ll learn:
- The benefits of self-order technologies such as kiosks and QR codes
- How to balance automation technology with a personal, human touch
- The importance of quality testing and focus groups when implementing self-service solutions
- Examples of brands successfully using self-serve technologies
This research was compiled by the Bounteous Restaurant and Convenience strategy team.