February 2023 Industry Report: Solving Industry Challenges With Self‑Service Technologies
January 20, 2023
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High labor and food costs coupled with employee retention are among restaurant operators’ top concerns in 2023. To combat these challenges, both full-service and quick-service restaurants are leaning into automation technologies such as kiosks and QR codes that provide customers the ability to self-serve.
While these tools alleviate some operational pressures, the quality of the customer experience must be a top priority to ensure success. In our February 2023 Industry Report, “Solving Industry Challenges With Self-Service Technologies,” you’ll learn:
- The benefits of self-order technologies such as kiosks and QR codes
- How to balance automation technology with a personal, human touch
- The importance of quality testing and focus groups when implementing self-service solutions
- Examples of brands successfully using self-serve technologies
This research was compiled by the Bounteous Restaurant and Convenience strategy team.