Frequently Asked Questions

Whether you’re attending an upcoming training or looking for information before you buy, here are some of the most commonly asked questions we’ve received. If you can’t find an answer to your question, just reach out to us for an answer and recommendations.

What are main features of your online courses? Are they recorded?

Our virtual courses have some fantastic features not found in many online training programs: 

  • Two trainers in the online meeting room to help manage responsibility and offering more Q&A support throughout class.
  • The online format is a “meeting” rather than a “webinar,” so attendees can use their microphones and camera to interact during class. Chatbox functionality is also enabled to message the group or individuals.
  • Trainers stay in the room before/during/after the course to answer questions. We encourage coming prepared with your most pressing questions! We also send out a pre-training email that asks for background so the trainers can come to the course prepared.
  • Attendees have the option at any point in their digital marketing journey to redeem a 30-minute follow up call with one of our trainers to discuss more personal questions as they work their learnings into real-world scenarios.

The online courses are not recorded or on-demand and recordings cannot be purchased. They are set on scheduled dates, live with an instructor, and co-host via webinar software.

What software do I need for an online course? Do I have to have a mic or webcam?

All registered attendees should read our Technology Specs to ensure they are prepared ahead of time for class! We will reach out if there are any specific needs for a course.

Attendees will have mic and webcams disabled upon entering the meeting, but can enable those features as needed for exercises. We strongly encourage using your mic and webcam to interact with the class – it’s more fun that way! For the most part, the trainer will rely on the chat box in the meeting to talk to attendees.

When do virtual classes start/finish?

Online training runs on East Coast time. Most courses begin at 10 a.m. ET and run until 3 p.m. ET, with a “lunch break” from 12-12:30. The trainer will schedule a break or two in the morning and afternoon as the class needs it.

Please refer to your specific training course page for timing and breaks.

Is there a dress code for virtual training?

We do not have a dress code for training, but most people prefer business casual.

Will I be able to follow along with the trainer?

Yes, everyone who comes will be emailed the materials prior to the start of class to follow along with the presentation and demonstrations.

Should I use a laptop for training?

Yes! We do not provide laptops for training, and having access to the internet is vital. Laptops are highly recommended over tablets or smartphones because the Google platforms work best in a laptop/desktop environment.

Additionally, if you’re using a company laptop, please check with your IT department about potential issues with using Chrome browser, your selected Google platforms, and firewalls. Having those permissions in place will make the morning go smoother! Please have the Chrome browser installed for the best browsing experience.

Do I need access to my company’s Google accounts for training?

To take advantage of your training, it is highly recommended that you have access to your company’s accounts so you can learn and work with your own data.

“Edit” level access is recommended for Google Analytics 101 and 201, and required for 301. If you cannot gain the required Google Analytics access, please create an account on Google’s demo site – Details here. Our trainers reference the Google Merchandise Store throughout class.

If for some reason you cannot access your company’s Google Ads account ts please send an email to training@bounteous.com for some more recommendations to prepare for the training day.

Other courses such as Google Data Studio, Optimize, BigQuery, and Google Analytics 4 Properties use demo accounts that we will share access instructions with prior to class. You are encouraged to also have access to your company’s accounts if they are available, but you will have demo accounts to use in class.

What level of account access do you recommend for training?

It is recommended that you have Edit access if at all possible for Google Analytics 101 and 201. Edit access is absolutely necessary for Google Analytics 301. If you are unable to get this level of access to company accounts please create a personal account to use in class.

For Google Ads courses it is recommended that you have at least Standard access, preferably Admin level. It is also highly recommended that Ads attendees have access to their Google Analytics accounts with the same level of access.

If there is more than one course on a day can I take both?

If we offer more than one course on a specific day, you will have to choose between the two to attend.

Do you offer discounts for non-profits or students?

At this time we only offer a multi-day discount for individuals who attend more than one course during any given training week. Please email training@bounteous.com for details on the multi-day discount.

What is your cancellation policy?

A registration can be canceled for a full refund up to one week before the start of the training week (one Monday before). Any time less than one week, the ticket is nonrefundable but is eligible for a transfer (fee of $100) to another date or to a colleague (free of charge).

It’s critically important to let us know as soon as you are unable to attend training – whether it’s a month away or the morning of the training. When we know before the course begins that you’re unable to attend, we can work with you to find the best solution for making up the course. However, if you do not notify us before the start of the course, you’ll be marked as a no-show and unable to transfer the course credit. We will not honor transfers for courses marked as a no-show.

What is your transfer policy?

We can transfer any registration to another date or to a colleague. If the transfer happens more than one week from the training week, it will be done at no cost. A $100 transfer fee per attendee will be applied should this occur less than two weeks from training. Payment of the fee will be required upon requesting the transfer.

All transfer requests must be made before the course begins. Once the course begins transfer requests cannot be honored.

There is never a fee to transfer the registration to a colleague for the same date.

Can I get a refund if I’m sick or can’t make it to the training due to work?

We certainly understand that unexpected circumstances may prevent attendees from making their scheduled class, but we do not issue refunds if it is less than one week from the start of training. We will work with you to reschedule your course for another date.

Can I send a colleague in my place if I can’t make it to training?

Yes, you can send a colleague in your place at no cost if you are unable to make it to training. Please give our office a call or email training@bounteous.com to let us know of the change so the trainer is aware! We will work with you to get your colleague the appropriate materials and login information.

Can I get a refund if I can’t make it to the transferred training date?

After transferring your registration, we cannot offer a refund even if it is one week prior to the training date. You could send a colleague in your place at no cost, or pay the $100 transfer fee for another date/location.

Can I exchange my registration for consulting hours?

While we do offer consulting services, our training tickets are kept separate from consultant hours and cannot be exchanged.

Is there a chance that Bounteous will cancel my training?

We reserve the right to cancel training up to 4 days before the scheduled course date. Courses are usually cancelled due to low registration.

In the event that we must cancel class, all attendees will be offered the opportunity to transfer their course to the next available date or receive a full refund without penalty.

Can I get an invoice for my training registration?

Yes, there is an invoice option available during the checkout process, but may be turned off as we get within three weeks of the training date.

Invoices will be sent to the buyer listed on the order. Invoices are issued on Mondays and Thursdays each week by the accounting dept. Please note that the invoice only reserves, does not guarantee, your seat for training until it is paid in full.

All invoices must be paid by the Monday of the training week. Accepted payment methods include check and ACH transaction.

If you require an invoice as part of your company’s employee payment procedures and the option is not available, please email training@bounteous.com to request one.

What qualifications do the trainers have to teach these classes?

Each of our trainers are required to work in their platform in their “day jobs” as consultants. Each class is taught by someone who works day-to-day in the interface and is familiar with the real-world goals and issues associated with web analytics and digital marketing. Every trainer maintains individual qualifications for their respective areas (and then some!)

Our team loves digital marketing and analytics so much they write for our blog. You can even catch them during and after class to talk one-on-one about your projects.

Will I receive a certification after completing this course?

You will receive a certificate from Bounteous for completing this course. Companies that perform Google Analytics or Google Ads work can apply to become Partners. Individuals can optionally take the free Google Analytics Individual Qualification exam as well as various Google Ads certifications exams. These exams are not part of our training, though past students have found our courses very helpful in learning the material necessary to pass the exams.

Will this training prepare me to pass the GAIQ?

Our training courses are designed to give marketers, webmasters, and developers a thorough understanding of using Google Analytics in their work. Although it covers most, if not all of the content that the GAIQ exam tests for, it is not focused on the criteria of this test.

Will this training prepare me to pass the Google Ads Certification Exams?

The Google Ads trainings are designed to give marketers and advertisers a practical knowledge of using the tools, including tips and tricks for faster and more thorough implementations and best practices to guide your strategy. Our courses cover most of the material necessary to pass the Fundamentals Ads exam, but our trainings are not only focused on the criteria of this test. We do have slides throughout the days that call out specific tricky scenarios that we know will appear on the test, and we always try to give exam tips and tricks to attendees who hope to pass the exam. Additionally, it’s always recommended to take advantage of the free practice tests and material from Google to enhance your training.

To become certified in Google Ads, you’ll need to pass one additional test in a “specialty” – like Mobile, Search, Video, or Display. Our courses will touch on these subjects but we do not have time to cover every topic in depth. Our trainers are all certified and have passed all of the exams – so take advantage of their knowledge and ask them about their experiences!.