Webinar: Designing the Perfect Drive-Thru

Webinar

Event Details

This event occurred on Thu, Aug 22, 2024

Thank you for joining industry experts from KFC, QSR Magazine, Bounteous, and Intouch Insight for our enlightening webinar on crafting the ultimate drive-thru experience. During the session, we explored current consumer preferences, the role of technology, and how to leverage data for growth. With insights from Peter Hong, KFC’s Global Director of Operations, Engineering, and Innovation, attendees gained an exclusive perspective on measuring global drive-thru performance.

Key takeaways from the webinar included:

  • What consumers expect from drive-thru experiences
  • How KFC utilizes data to enhance global drive-thru operations
  • The role of technology in minimizing wait times and boosting service efficiency.
  • Strategies for seamlessly integrating digital solutions with physical operations to create an optimal drive-thru experience

Speakers

Chris Crichton
SVP, Growth