Travel, Hospitality, & Restaurant

Orchestrating smarter, more personalized guest experiences at every step

Connecting systems, teams, and touchpoints to elevate the guest journey

Customers seek ease, comfort, and memorable experiences, from reservations to service and loyalty. They expect every interaction to be seamless, personalized, and on their terms, across apps, devices, and human touchpoints. A missed moment can mean a missed opportunity and a lost guest.

We partner with travel, hospitality, restaurant, and convenience brands to modernize platforms, connect data, and embed AI into customer journeys. Our cross-functional teams help organizations streamline operations, enhance guest experiences, and drive measurable growth by enabling smarter decisioning across the entire ecosystem.

Uncover guest insights with advanced analytics, AI, and predictive modeling
Enable real-time personalization and loyalty across channels
Optimize booking, ordering, and conversion through digital commerce

Design frictionless experiences with agile design and content automation
Connect core systems like POS, CRM, loyalty, and service platforms
Modernize infrastructure with scalable cloud solutions and automation

Create memorable guest experiences and lasting loyalty powered by AI.

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Leverage the full potential of AI with transformative solutions to improve operations, drive growth and scalable innovation for long-term business agility.

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Offerings

AI Co-Innovation Studio Workshops
AI Strategy, Governance & Adoption
Generative AI Development & Integration
Data Modernization for AI Readiness
AI-Driven Operational Efficiency & Automation
Custom AI Product Engineering & Innovation
Platform AI Optimization & Integration Services

ACCELERATE YOUR PROGRESS

A digital growth accelerator built from best-in-class applications

Our one-of-a-kind accelerator technology, NomNom™, kickstarts custom digital ordering, loyalty apps, and increases speed to market and ongoing innovation you need to generate revenue and faster brand growth.

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Our partners at Bounteous work on a hybrid model with our teams. They make us smarter and help us do cool and cutting-edge things.

Jeff DeKorte

SVP Consumer Marketing, Caesars Entertainment

News & Insights

Related Perspectives

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As Managing Director of Travel, Hospitality & Dining, Jen Spofford is responsible for Bounteous' strategy for the sector, building the best global teams to deliver solutions to our clients, and ensuring that we bring clients high-caliber thought leadership on trends and opportunities. Jen has 20 years of experience in digital marketing strategy, customer experience, and commerce, leading teams to drive results for many of the world's favorite consumer brands, including Hilton Grand Vacations, Caesars Entertainment, Air Miles, Domino’s, Wawa, Wingstop, and First Watch.

Jen Spofford

EVP, Managing Director

Chris is a respected industry leader and SVP of Business Development, bringing decades of deep expertise in the restaurant and convenience sectors. His career has been dedicated to driving revenue growth, client management, and delivering results across digital, mobile, CRM, loyalty, direct response, and brand marketing. A trusted partner to leading brands, Chris helps businesses leverage digital innovation to enhance customer engagement, increase AOV and order frequency, and drive sustained comp sales growth.

Chris Crichton

SVP, Business Development

Katie is a dynamic and results-oriented leader with an entrepreneurial spirit, dedicated to helping her clients achieve their business objectives through data-driven strategies. With over two decades of experience in both B2B and B2C sectors, she has carved a niche for herself as an innovative digital marketing leader. Throughout her career, Katie has worked with several Fortune 500 companies, making significant contributions across industries, including Dining, Convenience, CPG, Retail, and Automotive.

Katie O'Dell

SVP, Principal Client Partner

Rob Tedesco is a digital product executive specializing in transformation, AI/ML innovation, and customer-centric experiences. As Head of Product within the Restaurant Group at Bounteous, he advises Fortune 500 brands on product strategy while leading the firm’s Product Management practice. Previously, he was VP of Digital at Subway, driving a 20x increase in digital sales through app, web, and loyalty innovations. An entrepreneur and patent holder with 300+ innovations in eCommerce, Rob combines strategy, execution, and leadership to drive impactful growth.

Rob Tedesco

SVP, Product

Mike is a seasoned technology leader and solution architect with over a decade of experience driving innovation for Dining and C-Store clients at Bounteous. He played a key role in building the NomNom platform, which powers more than $3 billion in annual online revenue for many of the top 50 brands in the industry. A trusted advisor to CTOs and IT leaders, Mike provides strategic guidance on cybersecurity, AI, e-commerce, and data. With a product-driven mindset, he ensures his team delivers business value with efficiency and impact.

Mike Maxwell

SVP, Technology

Amir leads the Growth Team for Bounteous Consumer BU bringing to bear 20+ years of working with leading Retail, CPG, and DTC leaders such as Nordstrom, Trader Joe’s, Macy’s, Canadian Tire, Shutterfly, and Mondelez. He develops and executes enterprise digital transformation initiatives, driving meaningful business outcomes. Amir is keenly interested in unlocking value by surfacing unique client-specific intersections between Data, AI, and Agentic engineering. He’s instrumental in developing and executing our Consumer GTM strategy.

Amir Raza

SVP, Growth