Conference - Midwest Digital Marketing Conference - 2019 SEO Glow-Up

In today's fast-paced digital landscape, simply being present across multiple channels isn't enough. Retailers need to evolve from omnichannel strategies to truly omnirelevant experiences that resonate with customers on a deeper level.

AI is key to effective personalization strategies by streamlining processes, analyzing data, and delivering tailored customer experiences.

Self-ordering kiosks have been slow to reach mass adoption – stalled first because customers weren’t ready and then by pandemic closures and safety measures. In 2024, guests are back on-premise with high expectations of digital convenience and speedy order times.