Customer Experience Journey Mapping

Workshop
Strategy

The Customer Experience (CX) Journey Mapping Workshop was a hands-on, intensive session showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers and others have with your brand and organization.

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Event Details

CX Journey mapping is a discovery process that helps organizations rapidly frame their customer experience challenges – and to formulate innovative and relevant approaches to address issues and capture opportunities.